Refund policy

Refund / Returns Policy

Effective date: [28/01/2026]

At L33TFIELD, many of our products are made to order. Because of that, we do not accept general returns or exchanges for reasons such as ordering the wrong size, choosing the wrong color, changing your mind, or buyer’s remorse.

1. Eligible Issues

We will review and, where appropriate, offer a replacement or refund for:

  • Items that arrive damaged

  • Items that are misprinted

  • Items that are defective

  • Items that are incorrect due to our error

  • Orders that are lost in transit, where confirmed and reported within the applicable claim window

2. Claim Window

To be eligible for review, you must contact us at [support email]:

  • Within 30 days of delivery for damaged, defective, misprinted, or incorrect items

  • Within 30 days of the estimated delivery date for packages believed to be lost in transit

3. What to Include in Your Claim

Please include:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photos showing the item and the problem

We may not be able to process a claim without sufficient supporting information.

4. Non-Returnable Situations

We generally do not offer returns, refunds, or exchanges for:

  • Buyer’s remorse

  • Incorrect size ordered by the customer

  • Preference-based issues such as fit, feel, or color expectations

  • Orders with an incorrect shipping address entered by the customer

  • Delivered packages reported missing after carrier confirmation, unless a claim is approved based on the circumstances

  • Minor variations in print placement, color tone, or garment feel that are typical in the custom printing process and do not amount to a defect

5. Refunds and Replacements

If your claim is approved, we may, at our discretion:

  • Send a replacement item

  • Issue a refund to the original payment method

  • Offer another appropriate resolution

We reserve the right to determine the appropriate remedy based on the situation.

6. Order Cancellations

Orders may only be canceled before they enter production. Once production has begun, the order cannot be canceled.

7. Exchanges

Because products are made to order, we do not offer routine size or style exchanges. Please review size charts carefully before purchasing.

8. Chargebacks

If you experience an issue with your order, please contact us first at [support email] so we have a fair chance to resolve it before a payment dispute is filed.

9. Contact Us

To report an issue with your order, contact:

[Support@L33tField.com]